How to remove a user from an organisation or revoke their access on the eConnect platform.
When an employee leaves the company or no longer needs access to certain organisations, you can revoke their access as an administrator. This ensures the user can no longer view or process invoices for that organisation.
Go to My environment > Organisations and select the organisation.
Open the member list of the organisation.
Remove the user as a member of the organisation. The user keeps their account in the environment, but can no longer see invoices or documents from that organisation.
Want to remove a user completely from the environment, so they have no access at all?
Go to My environment > Users.
Click on the name of the user you want to remove.
Remove the user from the environment. After removal the user can no longer log in to your environment.
When a colleague leaves the company, follow these steps:
Remove the user as a member of all organisations.
Remove the user from the environment (optional, but recommended).
Check whether the departing colleague was the only administrator. If so, appoint a new administrator first.
There is no need to inform eConnect about the departure; user management is entirely self-service.
Want to learn more about the different roles? Read Roles and permissions on the platform.
Manage users