Control has two roles that determine what a user can see and do: TechSupport and Support. The key difference lies in the access to document content.

A user with the TechSupport role has full access to Control. In addition to document metadata (sender, recipient, topic, date), a TechSupport user can also view and download the source file itself. This means access to the XML file and, if available, the PDF of the invoice.

This role is intended for staff who provide technical support and need access to the full document content.

A user with the Support role sees the same metadata as a TechSupport user: sender, recipient, document type, topic and the audit trail. The difference is that a Support user cannot open or download the source file (the invoice itself).

eConnect considers the actual invoice as detail data and the information displayed in the Control screen as metadata. For some organizations, it is important that staff can provide support based on metadata (looking up error messages, checking topics, reviewing the audit trail) without having access to the content of the invoices themselves. The Support role makes this possible.

In addition to the roles in the Control interface, the PSB API has two roles of its own. These are separate from TechSupport and Support, and apply to parties that connect via the API or manage multiple end customers.

The ApManager role lets partners independently onboard new end customers. This includes user management via identity.econnect.eu and triggering Peppol registrations per organization through Control. Hook configuration always goes via the PSB REST API, for all API roles. More on ApManager capabilities: see ApManager role: partner self-service.

The choice depends on the work you do in Control:

• Diagnosing issues based on error messages and topics? The Support role is sufficient.
• Need to view invoice content or download XML files for analysis? You need the TechSupport role.

You cannot change your own role. Contact support@econnect.eu if you need a different role.